Frequently Asked Questions
Everything you need to know about your TVS Official Store shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for refund may incur a small restocking fee.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing it to our size chart, as our fits range from slim-fit to oversized depending on the collection.
Are the materials used in TVS products sustainable?
We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or eco-friendly dyes, and we aim to reach 100% by 2026.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
Can I track my package after it has been shipped?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.